Shipping & Fulfillment

Physical Wayback ID tags are sold and fulfilled by Wayback ID LLC.

Physical tags ship to United States addresses only at launch. We do not ship internationally yet.

We ask for a complete United States delivery address, including a two-letter state and a valid ZIP code. An address we cannot validate is rejected at order time rather than silently accepted.

A tag order and a replacement tag order both ship a physical tag. A service renewal ships nothing — it extends recovery service for a tag you already have, so no delivery address is requested or stored for it.

Tags are produced in small batches. We confirm the production and delivery arrangement for your order with you directly, and we do not publish a guaranteed delivery date or carrier service level. If your order is time-sensitive, tell us before you order.

If you need to correct a delivery address, contact us before the tag is packed at support@waybackid.com. We keep only the current delivery address for an order, along with an internal record of who changed it, when, and why.

If a tag does not arrive or arrives damaged, contact us and we will work out a resolution with you directly. We have not published a lost-package guarantee and are not claiming one here.