Refunds & Cancellation

Wayback ID tags and Active Recovery service are sold by Wayback ID LLC. Wayback ID LLC is the seller and the contracting party for every order.

We are not taking card payments on this site. Early orders are arranged directly with us, and the price, delivery arrangement, and the refund and cancellation terms that apply to your specific order are confirmed with you in writing before any payment is taken.

Because of that, there is no standing online refund window published here. We will not charge you before those terms are agreed.

A tag is $24.95 one time and includes the first 12 months of Active Recovery service. Renewal is $9.95 per year. A replacement tag for an existing pet profile is $14.95. Prices are set by us and shown before you agree to an order; no amount supplied by a browser is ever accepted as the price.

You can stop using the service at any time and you are never automatically enrolled in an online subscription — automated renewal billing does not exist yet. If you do not renew, your tag follows the published service term and renewal policy, including the grace period, rather than being deleted.

If a tag arrives damaged or will not scan, contact us at support@waybackid.com and we will work out a resolution with you directly. We have not published a fixed warranty period, and we are not claiming one here.

Nothing on this page limits rights you have under applicable consumer law.

Refund or cancellation questions: support@waybackid.com.